As business objectives and IT become more intertwined, the IT staff continually needs to deliver critical efforts in supporting enterprises to reach the set goals. Endusers, who mostly generate similar questions again and again, take valuable time. In order to fully leverage the potential of your IT staff, A.N.E. offers a Service Desk portfolio, including Desk Side support and Shared Service Desk Services.
A.N.E.’s service desk technicians give technical, desktop, network connectivity and application support and manage requests for adds, moves and changes, thereby using remote diagnostic tools, an extensive knowledge base and of course, their own competences. Centralizing this wide range of support services creates enormous cost efficiencies in your IT Services Management.
Our service desk technicians log every incident, whether submitted by phone or online, and manage it until closure as they need to apply the incident, problem and request management processes, which are based upon the ITIL best practices.
In case, they can’t solve issues remotely, we deliver local, on-site technical assistance via our onsite support services.